One important issue to take into consideration after you decided which guitar is better for you, is how much is it going to cost you to have it ship to your home, and just how fast do you want to receive it. Rondo Music has very clear and simple rules when it comes to shipping policies for Agile Guitars.
First, one of the main differences in the shipping is between the US and sometimes Canada and other countries. When ship outside of the US and Canada, is consider international shipping and all charges of customs duty / VAT are to be paid by the buyer. This charges can be calculated by adding the guitar to the customer’s shopping cart, and don’t worry because you can cancel the process after doing your calculation, so there’s no pressure on you to buy at the spot.
At the same time, when shipping outside the 48 states, Rondo Music requires to add to the order a hard case matching the size of the selected guitar, in which the guitar is wrapped and sent inside. Meaning, there is a policy that states than it cannot be any shipping outside the US of a guitar in a cardboard box for safety and protection of the item. Good thing is that, with Rondo Music Agile Guitars quality/price ratio, it stills makes a very good deal to order both items money wise and the hard cases are also of the best quality.
One other thing that can be calculated by adding the guitar to the shopping cart is the overall shipping expenses, by selecting the country to which it will be sent and the type of shipping of preference, ground regular shipping or expressed one by plain. The express selection are shipments to be received on the next business day, as well as 2nd and 3rd and their cost is not refundable. In any case, orders are shipped out by Rondo Music through UPS or FedEx within the following 2 or 3 business days, but the waiting time depends on the location to which the guitar is traveling and the shipping option selected.
The type of payment also makes a difference. By paying by credit card or for orders of over 100 USD, the shipment will be to the billing address. If you wish to send the items to an alternate address you will have to pay by paypal or money order.
Returning items shipping
There are also policies on returning items shipping. Shipping for returning an item that is faulty is refundable, as long as it does not exceed the regular ground shipping rates to the customer’s location. Meaning, no express return shipments are refundable in any case. The cost of the return shipping will be refunded by check as long as the receipt with the expense is attached to the item while sent back. This is a policy that covers the US territory and Canada, since all items shipped outside are not refundable, and neither are their shipping costs, as well as customs or brokerage charges.
The window for return shipments of faulty or mistaken items is 10 days, after that the customer has up until 30 days of receiving to return an item for this or any other reason but shipping costs are not refundable, so make sure you notify Kurt (Rondo Music) as soon as you can if you’re going to return something, so you don’t loose your return shipping costs warranty. At the same time, if the 30 day period is exceeded, the customer can only return the item under received written email approval, and ,again, shipping costs are not refundable. In any case, all shipping returns by any reason other that faulty or mistaken items are, of course, not refundable.
For more information, you can check out Rondo Music Returns Conditions page.